..... Shipping Information:
..... Most orders ship within 24 hours.
..... Orders submitted after 11:00 a.m.ct and orders placed on weekends or holidays typically ship the next business day.
..... NOTE: UPS deliveries are made Monday through Friday.
..... All orders with a truck item will be charged at the truck rate. Please allow 4 to 8 business days for truck delivery.

..... Here's some important information you need to know if your order is shipping via truck:
..... *Someone must be present to receive your shipment. The trucking company will not deliver without a signature.
..... *Trucking companies usually call before attempting delivery. We ask for your phone number when you place an order.
..... *We do not share any information with anyone other than those responsible for handling your order.
..... * Be prepared to help unload your order from the truck when it arrives. Although most drivers are really nice people,
..... union contracts often do not require them to help you unload the truck. Arrange for help help to unload in advance.
..... * Sometime boxes are little warn when they arrive. Don't be alarmed! Just because the carton is damaged, it doesn't
..... mean that the product has been harmed. However, if it looks like any of the contents may be damaged, make a note
..... of it on the delivery receipt before you sign it.
..... *Count the boxes before you sign the delivery receipt. If any of the cartons are missing, make a note of it on the
..... delivery receipt before you sign it.

..... *Always open all boxes and inspect before the driver leaves and note any damage found.

..... All shipments from Wood Etc. are sent to our customers via United Parcel Service (UPS) or one of the many
..... common carriers such as Roadway, Consolidated Freightways, American Freight, and numerous regional carriers.
..... It is Wood Etc.'s policy to ship all merchandise the least expensive way possible to its final destination, unless
..... we are instructed to use a specified freight company. If merchandise needs to be returned,
..... (after receiving return authorization), it must be returned via the same carrier that first delivered the merchandise,
..... unless instructed by Wood Etc. to use a different carrier. This will help to expedite freight claims and speed up
..... replacement shipments. (For full freight policy please call or write Wood Etc.)

..... Returns: You must receive a return authorization from Wood Etc. before returning any item. You must notify Wood
..... Etc. within 7 days after receipt of merchandise to be able to return any item. Sale items are not be returned without
..... receiving return authorization from Wood Etc. If returned without authorization the return will be refused. Return
..... shipping costs must be prepaid by customer.



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